Also, you should be aware that there are quite a few words and phrases and terms used in ISO 9001 which may appear acquainted in your working day-to-day language, but which have an exceptionally precise complex that means while in the standard; these are already formally described in Clause three https://www.nathanisoconsulting.com/blog/why-iso-certification-is-crucial-for-businesses-in-the-uae/